To secure your booking a non refundable deposit of £100 per tipi/yurt is required within 5 days of making booking, if not received within 5 days the booking slot is then released.
If paying by PayPal a surcharge of 2% is implemented to cover Paypal's charges.
Confirmation of booking will be sent out after deposit has cleared, by email unless specified by customer.
Cancellations made before up to14 days of booking (date due to come) are entitled to a transferable deposit voucher,
All balance of payments are due one month before stay. If balance has not been received 14 days before booked date the booking slot will be released and the customer will lose deposit and have no entitlement to a transferable voucher.
Cancellations made within 14 days of date due to come are not entitled to any refund of monies, vouchers or alternate dates - they will lose their slot. Customers with exceptional circumstances may appeal to the goodness of Eco Retreats' Heart. In this case any decision made by Eco Retreats will be final and not set precedent.
We will endeavour to do our best to make your stay enjoyable whilst taking no responsiblity for the weather and all customers coming to stay must come prepared for rain and sunshine bringing suitable clothing and footwear!
We will be welcoming and go out of our way to ensure you feel safe and comfortable at the site.
We ask our customers to arrive between 4 and 5 pm, please add at least one hour to all route finder satellite navigation programs. If you are caught in traffic please endeavour to let us know. Customers who arrive much later must be prepared not to be greeted at the site and we will leave full instructions for them.